Last updated: January 1, 2024
This Privacy Policy describes our practices regarding personal data collected, processed, and protected within the scope of services provided by aeklink Information Technologies Ltd. Co. ("aeklink", "Company", "we" or "our"). This policy applies to all individuals who visit our website, use our services, and communicate with us. By continuing to use our services, you are deemed to have accepted this privacy policy. As aeklink, we act in compliance with all relevant data protection legislation, primarily the Personal Data Protection Law (KVKK) No. 6698 and the European Union General Data Protection Regulation (GDPR).
We may collect the following personal data to provide our services: **Identity Information:** • Name and surname • National ID number (for Turkish citizens) • Date of birth • Nationality information **Contact Information:** • Email address • Phone number • Postal address • Fax number **Financial Information:** • Credit card information (stored encrypted) • Bank account information • Payment history • Invoice information **Technical Information:** • IP address • Browser type and version • Operating system • Pages visited • Access times • Cookie information **Account and Service Information:** • Username and password • Service usage information • System logs • Information in your support requests
Your personal data is collected through the following methods: **Direct Collection:** • Registration forms on our website • Service orders • Contact forms • Phone conversations • Email communications • Live support system **Automatic Collection:** • Website cookies • Server logs • Analytics tools • Security systems **From Third Parties:** • Payment service providers • Domain registrars • Security service providers • Marketing partners (with your explicit consent)
Collected personal data is processed for the following purposes: **Service Delivery:** • Providing hosting, domain and server services • Account creation and management • Providing technical support • Service updates **Legal Obligations:** • Billing and accounting • Record keeping as required by tax legislation • Audit processes • Legal reporting **Security:** • Ensuring account security • Fraud prevention • System security • Risk analysis **Communication:** • Customer service • Technical information • Invoice and payment notifications • Emergency notifications **Marketing (With Explicit Consent):** • Product and service promotions • Special offers • Newsletters • Event announcements
Your personal data may be shared in limited circumstances with the following parties: **Service Providers:** • Payment processors • Cloud service providers • Technical infrastructure providers • Security service providers **Legal Requirements:** • Court orders • Prosecutor investigations • Tax authorities • Other authorized public institutions **Business Partners (With Your Consent):** • SSL certificate providers • Domain registrars • CDN providers **Important Note:** Your personal data is never sold or rented to third parties for commercial purposes. All sharing is protected by confidentiality agreements.
We take the following technical and administrative measures for the security of your personal data: **Technical Security Measures:** • SSL/TLS encryption technology • Strong encryption algorithms • Secure databases • Regular security updates • Access control systems • Network firewalls **Administrative Security Measures:** • Staff privacy training • Access authorizations • Regular security audits • Data processing procedures • Incident response plans **Physical Security:** • Secure data centers • Access-controlled facilities • Security camera systems • Backup power systems In case of a security breach, we notify relevant authorities and affected individuals within legal timeframes.
We use cookies on our website to improve user experience: **Essential Cookies:** • Session management • Security features • Language preferences • Theme settings **Analytics Cookies:** • Site usage statistics • Performance analysis • Error tracking • User behavior analysis **Functional Cookies:** • Personalized experience • Remembering form data • Preference saving **Marketing Cookies (With Consent):** • Targeted advertisements • Social media integration • Visitor tracking You can manage your cookie settings from your browser and disable them at any time.
Under KVKK and GDPR, you have the following rights: **Right to Information:** • Learning which data is processed • Learning processing purposes • Learning data sharing **Right of Access:** • Access to your personal data • Requesting a copy of data • Data portability **Right to Rectification:** • Correction of incorrect data • Completion of incomplete data • Keeping it up to date **Right to Erasure ("Right to be Forgotten"):** • Requesting deletion of data • Elimination of processing purpose • Withdrawal of consent **Right to Object to Processing:** • Objecting to data processing • Stopping marketing activities • Objecting to automated decision making **Right to Complain:** • Complaint to Data Protection Board • Application to local data protection authorities You can contact privacy@aeklink.com to exercise these rights.
Your personal data is retained for the following periods: **Account Information:** • Active accounts: Until account closure • Closed accounts: 3 years (legal requirement) **Transaction Records:** • Financial records: 10 years (tax legislation) • Service records: 5 years • Communication records: 3 years **Technical Logs:** • Security logs: 1 year • Access logs: 6 months • System logs: 3 months **Marketing Data:** • Consent-based: Until consent is withdrawn • Legitimate interest: 3 years Data is securely destroyed or anonymized after retention periods expire.
In some cases, your personal data may be transferred abroad: **Transfer Reasons:** • Cloud service providers • CDN services • Technical support services • Backup systems **Security Measures:** • Countries with adequacy decisions • Standard contractual clauses • Binding corporate rules • Certification programs **Protected Countries/Regions:** • European Union • United Kingdom • Switzerland • Canada The same protection standards apply to transferred data.
As aeklink, we specially protect the privacy of children under 18: **Age Restriction:** • Our services are for individuals over 18 • Registration under 18 is not accepted • Parent/guardian consent required **Special Protection:** • Child data is immediately deleted if detected • Respect for parental rights • Special security measures **Parental Rights:** • Access to child's data • Request deletion • Stop processing Contact us immediately if you detect data belonging to a child.
This privacy policy is regularly reviewed and may be updated: **Change Notification:** • Publication on website • Email notification • Separate approval for significant changes **Effectiveness:** • New policy effective when published on website • 30 days advance notice • Continued use deemed acceptance **Contact Information:** aeklink Information Technologies Ltd. Co. Data Controller: aeklink Email: privacy@aeklink.com Phone: +90 212 XXX XXXX Address: [Company Address] **Data Protection Officer:** Email: dpo@aeklink.com Phone: +90 212 XXX XXXX This policy was last updated on January 1, 2024.
If you have any questions about this privacy policy, please contact us: